Privacy of your information

Your privacy is extremely important to us. NHS England (or the NHS Commissioning Board, which is our legal name) uses personal and confidential information for a number of purposes. The Privacy Notices below provide a summary of how we use your information that you provide.

Please refer to the following privacy notices for details of how NHS England will use the personal information that you provide.

Portal Privacy

This page explains our portal privacy policy and what we collect and how we use, share and store your information.

The information we collect

We may collect and process the following data about you:

  • Information that you provide by completing any forms our site. This includes information you provide when providing feedback or updating your details.
  • If you contact us, we will keep a record of that correspondence.
  • Details of your visits to our site, but not limited to web server statistics, traffic data, location data and details of the forms/resources you access.

How to control and delete cookies

We will not use cookies to collect personally identifiable information about you.

However, if you wish to restrict or block the cookies which are set by our websites, or indeed any other website, you can do this through your browser settings. The ‘Help’ function within your browser should tell you how.

Alternatively, you may wish to visit which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your machine as well as more general information about cookies.

Please be aware that restricting cookies may impact on the functionality of our website.

If you wish to view your cookie code, just click on a cookie to open it. You’ll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie.

For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

To opt-out of third-parties collecting any data regarding your interaction on our website, please refer to their websites for further information.


When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

Enabling a service to recognise your device so you don’t have to give the same information several times during one task Recognising that you may already have given a username and password so you don’t need to do it for every web page requested Measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast. You can manage these small files yourself through your browser setting.

We like to use analytics cookies which measure how you use our website and help us improve our service for future users but we only use these cookies if you say it's OK. Read our cookie policy to find out more about the cookies we use and tell us if we can put analytics cookies on your device. We sometimes use tools on other organisations' websites to collect data or to ask for feedback. These tools set their own cookies.

How we protect your information

All information you provide to us is encrypted and stored on secure servers in England.


We welcome your views about this portal and the privacy notices. If you have any queries or comments, please click onto the contact us page for details to get in touch.